Poste : SENIOR OPERATIONS ENGINEER
Type d'offre : Emploi
Métier(s): Télécommunications
Niveau(x): BAC+5, BAC+6, BAC+7 et plus
Expérience:
Lieu: Côte d'Ivoire
Date de publication: 08/11/2016
Date limite: 16/11/2016
NGSER
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SENIOR OPERATIONS ENGINEER
Description du poste
You main mission as part of the Operational Team is to deliver our platforms and services to new or existing customers as well as providing support to them when there is a need to troubleshoot and resolve technical issues.
Working under the direction of team leader / senior engineer to specify, develop, test, and integrate software products with required quality in time manner
Deploy, monitor, and administer applications and underlying services on AWS or operators infrastructure platforms
Manage patches and releases into production (including rollbacks, etc)
Strong trouble shooting skills, this includes identification of work-around solutions and duplication of customer problems
Strong communication skills: ability to provide frequent technical updates written and verbally, provide well researched problem reports when escalating to SGI or vendor engineers and to work and communicate well with others (technical and non-technical communication)
Do regular follow ups with the customers (remotely and onsite) in order to provide the proper support and representation
Fully committed to provide the relevant SLA service to our customers
Ability to handle multiple tasks in parallel and prioritize accordingly, adapt to changing circumstances and priorities, and be self-directed.
Other job requirements: Available for 7x24 support on a rotating basis. Some travel might be required.
Work with R&D team on defect prioritization and resolution
Report to manager progress and areas of technical responsibility
Prepare relevant maintenance documentation
Profil du poste
Essential
Bachelor degree or above in Computer Science or relevant industry certifications
Good Communication skills in French and English
Proven expertise with networking protocols & Unix/Linux Experience (Redhat and CentOS)
3+ years production experience administrating highly-available architectures.
Knowledge of Telecom Protocols GSM, SS7, SMPP, ...
Networking, routing, failover/firewalls, VPN, User security, SSO, and encryption.
Experience with MySQL DB
Ability to use a wide variety of open source technologies and tools
Ability to code and script
Experience with systems and IT operations
Strong grasp of automation tools
A strong focus on business outcomes
Comfort with collaboration, open communication and reaching across functional borders
Expert in high availability applications including redundancy, fail over, scalability, monitoring and performance
Excellent debugging and troubleshooting skills
Ability to communicate technically difficult concepts and to document work procedures for a technical and non/technical audience
Ability to work under pressure during crisis situations
Experience working in a fast paced environment
Global perspective and familiar with working across multiple time-zones
Excellent organization, documentation and communication skills
Ability to learn new technologies quickly
Desirable
SysAdmin experience
Relevant experience in the telecom industry
Experience in an Agile environment
Structuring systems architecture for multiple deployments per week (not once per quarter) and developing processes, policies, and automation for multiple deployments per week
Understands and champions continuous integration and creating the infrastructure required for continuous buildsSecurity policy creation
Knowledge/experience of:
Network and host based intrusion monitoring
Firewalling
Web application security
Knowledge in platform security with a working knowledge of best of breed tools and long term security planning
Experience in cloud environments
Load balancing
Dossiers de candidature
envoie cv au mail'' [email protected] '' objet Senior Operations engineer
